techDaily.info :: Shelby Homes Selects Cynocom’s iAsyst for Builders Software to Improve Customer Service and Boost Home Sales

Thursday, January 08, 2009

Shelby Homes Selects Cynocom’s iAsyst for Builders Software to Improve Customer Service and Boost Home Sales

Posted: 6/21/2002

Posted By:	Cynocom Corporation		Contact:	John Calia
Phone:	561-862-0041		Email:	jcalia@cynocom.net

BOCA RATON, FL --- June 18, 2002 – Cynocom Corporation, a leading provider of Internet-based, E-business software, announced today the deployment of iAsyst™ for Builders, a workflow solution to allow Coral Springs, Florida based Shelby Homes, Inc. to more efficiently handle its rapidly growing volume of new home sales.

"As a leading builder of new homes, we needed to provide better support to our sales team -- tracking sales prospects, customers, new home purchases and follow up. Cynocom Corporation was able to quickly and cost-effectively match their service to our needs," said Bob Shelley, president and chief executive officer of Shelby. "iAsyst for Builders provides a solution that is so flexible that it adapts to our current operation and provides us the tools to keep up with our sales, customer service and construction management needs as we grow and change in the future."

Cynocom’s iAsyst for Builders Version 2.0 provides a wide range of functions to support a variety of Model Home consultant and headquarters support tasks. iAsyst for Builders organizes prospect data, institutes daily “To Do Lists”, and automatically generates follow-up tasks. Traffic and sales reporting is automatically generated. Model and options information can be extracted to accounting software for improved order consolidation. All of the Prospect information can be tracked and reported at anytime to determine sales trends and manage the construction process.

“As with many new home builders in today’s real estate market, Shelby Homes understands the need to proactively manage the sales and construction process to remain competitive,” said John Calia, president and chief executive officer of Cynocom Corporation. “Our solution offers home builders anytime, anywhere access to their database of sales prospects and customers, linked to the site they selected and the house they ordered with all the options and plans for completion. This level of customer focus is a major differentiator for Shelby.”

About Cynocom
Cynocom provides software products and web services that help organizations effectively to manage complex communications channels. The company delivers a suite of customizable solutions that enhance efficiency and productivity for IT support and helpdesk functions, as well as for the extended enterprise including sales, customer service, and customer relationship management.

Through its flagship products iAsyst and iRelay, Cynocom leverages the power, scalability and ubiquity of the Web to ensure frictionless communication among multiple, distributed entities. Cynocom complements and adds value to existing CRM and help desk solutions, and enables clients to achieve rapid time to market and lower cost of ownership while significantly enhancing efficiency and productivity. Cynocom also offers professional services to provide complete, end-to-end eSupport solutions. Visit www.cynocom.com

About Shelby
Shelby Homes is a privately owned builder/developer specializing in luxury custom and semi-custom homes. Current projects are located in northern Broward County, Florida and recently acquired property for expansion of operations into Palm Beach County.

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