techDaily.info :: CELLIT Technologies Expands Presence in South Africa

Friday, January 09, 2009

CELLIT Technologies Expands Presence in South Africa

Posted: 12/11/2001

Posted By:	CELLIT Technologies		Contact:	Candace Berman
Phone:	3054362300		Email:	cberman@cellit.com

CELLIT Opens Cape Town Office; Names ATIO Corporation a Reseller

MIAMI – November 6, 2001 – CELLIT Technologies, the leading global provider of comprehensive customer interaction management (CIM) solutions for contact centers, is expanding its operations in South Africa. The company announced today that it has opened a South Africa office and has named ATIO Corporation, an independent IT services, solutions and systems integration company, as a Value Added Reseller (VAR) in the region.

As part of the expansion, CELLIT has launched an aggressive sales and marketing initiative. The company’s South Africa office, led by Country Manager Jeremy Hewson, maintains a diverse and growing customer base with companies including Metropolitan Odyssey, a division of Metropolitan Life Insurance; Hollard Insurance; B Clear and Simple, a mobile phone provider and Dialogue Communications, a contact center service bureau. In addition, as a regional VAR, CELLIT selected ATIO for its in-depth knowledge of contact centers, technical expertise, national presence and integration capabilities. ATIO services and supports existing CELLIT customers and develops new accounts throughout the area.

“The South Africa office plays a key role in CELLIT’s global sales and distribution strategy, and confirms our commitment to continue developing that market,” said Alex Tellez, President and CEO of CELLIT Technologies. “Together with ATIO, CELLIT provides South African companies with the leading-edge technology and unprecedented service that enables them to operate efficient, profitable contact centers.”

CELLIT’s comprehensive CIM solution, ContactPro, is a single platform that routes, monitors, records, reports and administers all contact center interactions. ContactPro incorporates inbound skills-based routing, outbound predictive dialing, email management, web chat and collaboration, interactive voice response with voice recognition and voice messaging, therefore eliminating the complex multi-vendor integration required in traditional environments.

“Most South African contact centers are part of the mid-market, making the comprehensive functionality of ContactPro appealing since traditional PBX-based systems are much more costly and cumbersome to install and maintain,” said Hewson. “CELLIT needed a partner that had the ability to maximize the vast opportunities for ContactPro in South Africa and ATIO was the ideal fit.”

About CELLIT Technologies
CELLIT Technologies is the leading global provider of comprehensive Customer Interaction Management (CIM) solutions for contact centers. CELLIT’s unified solution, ContactPro, incorporates inbound automatic call distribution with skills- and rules-based routing, outbound predictive dialing, interactive voice response, email management, web chat and collaboration, voice messaging, monitoring, recording and reporting, therefore eliminating the complex multi-vendor integration required in traditional environments. For more information, visit www.cellit.com or call 305.436.2300.

About ATIO Corporation
ATIO Corporation is a South African-based technology company that offers its clients solutions and services specifically tailored to the business needs in information technology for the 21st Century. ATIO Corporation’s solutions focus on the Customer Contact Zone (CCZ) – where customer, technology and business process converge. ATIO's experience in convergent technologies bring value to its customers through its products and services. For more information, visit www.atio.com.

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