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RedVector.com Triples Staff; 200,000 Face State Deadlines in December
Posted: 11/28/2001

Posted By: RedVector.com, Inc. Contact: Brent Craven, Chief Operations Officer
Phone: 813.207.0012 Email: COO@RedVector.com

Tampa, FL—(Business Wire)—November 28, 2001- With more than 200,000 professionals across the nation facing mandatory continuing education deadlines before the end of the year, RedVector.com announces a significant expansion of its extensive customer service department. The move allows the Internet portal to continue providing unprecedented one-on-one personal assistance to all its customers during its busiest time of year. RedVector.com (www.RedVector.com) is the global leader in online continuing education for professionals in the engineering, architectural, interior design, building inspection, construction and land surveying industries.

Since its heralded launch in October 1999, RedVector.com has developed a unique customer service department designed to give its customers three different ways to quickly contact RedVector.com customer service for assistance 15 hours a day, 7 days a week. Customers can call the toll free number, 1-866-546-1212, or jump into the RedVector.com chat room, during normal business hours Monday through Friday. In addition, extended evening and weekend assistance will continue to be available via email (CustomerService@RedVector.com) 7 days a week from 7 a.m. to 10 p.m. EST. The average email response time is 25 minutes- a familiar brand-mark that landed RedVector.com on a CNN “live report” last year.

According to RedVector.com Chief Operations Officer, Brent A. Craven, “Online continuing education is still a new idea to many professionals; so the ability to pick up the phone, or type out an email, and instantly come in contact with a live person who has been trained on their needs means a lot to them. We carefully designed RedVector.com, from the vast web site capabilities to our personalized customer service efforts, to cater to our customers, making the once tedious task of completing CE (continuing education) a friendlier, more convenient process. That is why we will continue to step up our customer service as business demands.”

RedVector.com’s impeccable customer service is bolstered even further by the company’s numerous prestigious partnerships, including Clemson University, the University of South Carolina’s Net Gen Learning Systems, the American Institute of Architects (AIA), the National Society of Professional Engineers (NSPE), the American Society of Civil Engineers (ASCE), the American Society of Interior Designers (ASID), and the International Interior Design Association (IIDA). For a full list of partnerships and affiliations, please visit www.RedVector.com.

RedVector.com currently offers more than 600 online continuing education courses written by more than 80 subject matter experts, many of who are university faculty. RedVector.com’s diverse selection has attracted more than 20,000 registered users from 50 states and 8 countries. The company has been featured on CNN, WallStreetReporter.com and in over 300 trade magazines, newspapers and industry journals.

For more information, logon to www.RedVector.com or contact Chief Operations Officer Brent A. Craven at (TOLL-FREE) 1-866-546-1212. Company profile, logos, and new power point presentations are available on Business Wire’s NewStream website at: http://www.newstream.com/public_story.html?3912







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