techDaily.info :: Employee Web-use Monitoring at Burlington Northern Santa Fe Railway

Friday, January 09, 2009

Employee Web-use Monitoring at Burlington Northern Santa Fe Railway

Posted: 7/11/2007

Posted By:	Wavecrest Computing		Contact:	Dennis McCabe
Phone:	321-953-5351		Email:	dmccabe@wavecrest.net

Melbourne, FL – July 11, 2007 – For six years now, Burlington Northern Santa Fe Railway (BNSF) has been using Wavecrest Computing’s Cyfin Reporter Web-use management software to report on Web use for 25,000 employees. When BNSF began looking for a reporting solution, they wanted a product that was reliable, accurate, and easy to use. Cyfin Reporter fulfilled all of these requirements and continues to do so today.

When BNSF decided to search for a reporting tool, they were already using Web filtering software, but they were not getting the reporting results they needed on employees’ Web use. BNSF’s management, HR, IT, and corporate audit personnel found that Cyfin Reporter’s comprehensive reports had the customizable features they wanted and the accurate results they needed.

BNSF recently collaborated with Wavecrest Computing in a case study that shows how they have used Cyfin Reporter throughout the years as part of their Web-use management program. In the case study, BNSF personnel indicated that one of the most important features of Cyfin is its ability to distinguish between “visits” (page views) and “hits” (all downloaded elements on a page). They stated that “counting true visits is the most accurate way of gauging actual levels of users’ online activity, and focusing on total hits can be very misleading.” In Cyfin’s reports, a visit is only recorded when a user actually clicks on a Web page, while hits include all ads, banners, audio, and other miscellaneous elements associated with that page.

Today, BNSF continues to use Cyfin’s reports to help them resolve Web-use management issues in the workplace. The type of reporting results that BNSF personnel find to be the most important are indications of excessive personal surfing to areas that threaten productivity and visits to inappropriate sites, such as pornography. This information helps them ensure that their employees are taking full advantage of the productive potential of the Internet.

With Cyfin Reporter’s help, BNSF has “significantly reduced personal surfing in the workplace, helped prevent situations that could lead to legal liability, produced credible information to substantiate disciplinary actions, and helped increase workforce productivity.” Read more in the case study about how BNSF has benefited from Cyfin Reporter over the years at http://www.wavecrest.net/editorial/include/BNSF.pdf.

Cyfin Reporter is a product of Wavecrest Computing, a ten-year veteran in the field of employee Web-use management. The company’s monitoring, blocking and reporting solutions—known for their accuracy, usability, scalability and cost-effectiveness—are found in more than 3,000 commercial and government organizations of all types and sizes. Wavecrest’s customer base includes well-known names such as Procter and Gamble, U.S. Department of Justice, Honda, Bayer, Pepsi Cola, Blue Cross/Blue Shield, Xerox, IBM and many others.

Contact:
Web: www.wavecrest.net
Toll Free: 877-442-9346
International: 001-321-953-5351

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